International Journal of Research in Advanced Engineering and Technology

International Journal of Research in Advanced Engineering and Technology


International Journal of Research in Advanced Engineering and Technology
International Journal of Research in Advanced Engineering and Technology
Vol. 5, Issue 3 (2019)

The elements, benefits, and challenges of total quality management implementation


Okpala Charles C, Ezeanyim Okechukwu C, Aguh Patrick S

Many manufacturing companies are bedeviled with the problem of satisfying their customers’ needs and expectations, which bordered on quality and timely products delivery. However this can only be attained by continuous improvement of their manufacturing processes. This paper focuses on Total Quality Management (TQM), an extensive, structured and broad management approach that aims at world-class manufacturing, through continuous quality improvement of products and services by using continuous feedback. The eight accepted elements of TQM which were grouped into foundation, building bricks, biding mortar, and roof were discussed, before the benefits of successful implementation which include customer satisfaction and retention, improved staff morale and productivity, as well as enhanced process efficiency and profitability were listed. The paper also discussed the challenges of TQM implementation which include but not limited to lack of commitment by the top management and some workforce, organizational culture, and ineffective communication between the departments. For a maximum impact in TQM implementation, the study concluded that manufacturing companies must ensure quality improvement commitment from the entire staff, exceed the expectations of the customer rather than merely meeting up with their needs, and also institute continuous improvement processes in all procedures, strategies, and manufacturing activities.
Download  |  Pages : 63-66
How to cite this article:
Okpala Charles C, Ezeanyim Okechukwu C, Aguh Patrick S. The elements, benefits, and challenges of total quality management implementation. International Journal of Research in Advanced Engineering and Technology, Volume 5, Issue 3, 2019, Pages 63-66
International Journal of Research in Advanced Engineering and Technology