International Journal of Research in Advanced Engineering and Technology

International Journal of Research in Advanced Engineering and Technology


International Journal of Research in Advanced Engineering and Technology
International Journal of Research in Advanced Engineering and Technology
Vol. 4, Issue 3 (2018)

A study on total quality management (TQM) strategy and organizational characteristics


Abdelhamid Naid

The increasing globalization of companies forces them to create a planned and integrated approach to sustain successful in global markets, by involving employees and implementing improvement programmes that will maximize productivity and company’s performance. This paper presents a comparative study on the relationship between implementing total quality management (TQM) and organisational characteristics (size, type of industry, type of ownership, and degree of innovation) in a newly industrialised country in South East Asia. Libya has become the member of the World Trade Organisation (WTO) since January 2007, and this is the first empirical study to examine TQM practices in Libya analysis through structural equation modelling, t-test and MANOVA of survey data from 222 manufacturing and service companies produced three major findings. First, this study supports previous research findings that TQM can be considered as set of practices. Second, industries in Libya have deployed certain TQM practices (customer focus and top management commitment) at much higher levels than others, namely information and analysis system, education and training, employee empowerment, and process management. Finally, MANOVA shows a clear difference in TQM practices by company size, industry type, and degree of innovation. Large companies had higher implementation levels across almost all practices except for teamwork and open organisation when compared to small- and medium-sized companies. TQM practices were statistically more significant in manufacturing companies compared to service companies, and firms having a higher degree of innovation also showed higher levels of TQM practice implementation. In particular, the low deployment of TQM practices in service industries, where TQM has been considered as order qualifier, highlights the challenges for Libya service industries that pursue TQM to successfully compete in the global marketplace.
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How to cite this article:
Abdelhamid Naid. A study on total quality management (TQM) strategy and organizational characteristics. International Journal of Research in Advanced Engineering and Technology, Volume 4, Issue 3, 2018, Pages 25-28
International Journal of Research in Advanced Engineering and Technology International Journal of Research in Advanced Engineering and Technology